Dear Paul,

We are writing to say that our new fitted bedroom is every bit as good as we expected, and we are more than pleased with it.

It shows what can be done with a good product (Hammonds), good taste (Wendy), good planning and customer care (You) and good fitting (Frank).

We cannot praise Frank’s workmanship highly enough – it is as near to perfection as you could wish to find.

Thank you also for providing Frank with the materials to correct the problems in the other bedroom that we highlighted to you when you came over to Ventnor. We are now happy that this has been fixed.

We hope, one day, to be able to use your products and services again – until then, thank you once again.

Yours Sincerely

Colin & Wendy Beavis