Dear Paul,

I want to thank you and your team for the excellent job you did in my bedroom and lounge. I must particularly mention Paul Miles who is a carpentry genius. The excellence of his work has been commented upon by other tradesmen working in my flat. He was unfailingly polite, cooperative and tidy.

The final result looks very elegant and has provided me with far more storage space than I had expected.

I have recommended you to the couple who have just bought the flat next door to me. I feel sure that they will be in touch.

Thanks again.

Yours sincerely

Tony Robinson